FAQS

Welcome to the Claywear FAQ page. Here you will find answers to the most common questions about our products, orders, shipping, and return policies. If you need further assistance, please feel free to reach out to our support team.

📦 Orders & Payments

1. How do I place an order on claywear.shop?

Placing an order is simple! Browse our collection, select your desired item, choose your variant or size, and click "Add to Cart" or "Buy Now". Follow the step-by-step checkout process to enter your shipping details and complete your payment.

2. What payment methods do you accept?

We accept major credit and debit cards, including:

  • Visa, Mastercard, American Express, Discover

  • PayPal, Apple Pay, and Google Pay

3. Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us at support@claywear.shop within 12 hours of placing it. Once an order has entered the fulfillment process or shipped, it cannot be canceled or modified.

🚚 Shipping & Delivery

4. How long does shipping take within the USA?

  • Processing Time: 1 to 3 business days.

  • Standard Shipping: 5 to 8 business days.

  • You will receive a tracking link via email as soon as your package dispatches.

5. Do you offer free shipping?

Yes! We offer standard shipping across the continental United States. (Shipping rates and expedited options, if applicable, are calculated clearly at checkout).

6. How can I track my shipment?

Once your order ships, an automated email with a Tracking Number and courier link will be sent to your inbox. You can track your package directly through that link or on our order tracking page.

🔄 Returns, Refunds & Exchanges

7. What is your return policy?

We want you to love your purchases! If you are not completely satisfied, we offer a 30-day return policy from the date of package delivery. Returned items must be unused, unwashed, and in their original packaging.

8. What should I do if my item arrives damaged or defective?

We pack fragile items like ceramics and glass with extra care. However, if your item arrives damaged or broken during transit, please email us within 48 hours at support@claywear.shop with your order number and clear photos of the damaged item/packaging. We will promptly send a replacement or issue a full refund.

9. Who pays for return shipping?

  • If the item arrived damaged, defective, or incorrect, Claywear covers the return shipping cost.

  • For standard returns based on customer preference, the customer is responsible for return postage.

🏠 Products & Care

10. Are the products safely packaged for fragile items (ceramics, glass, metal)?

Yes! All fragile items—such as our electroplated ceramic vases, glass centerpieces, and resin decor—are securely packaged using high-density foam, bubble wrap, and heavy-duty box packaging to ensure safe transit to your doorstep.

11. How do I care for and clean my decor items?

  • Ceramics & Glass: Gently wipe with a soft, dry or damp microfiber cloth. Avoid harsh chemical cleaners.

  • Plush Rugs & Tapestries: Spot clean gently or follow specific care tags (many of our woven backdrops are machine washable on gentle cycle with cold water).

📬 Need More Help?

If you have any questions that were not answered above, our customer support team is always happy to assist you!

  • Brand Name: Claywear

  • Website: claywear.shop

  • Address: 3333 Bristol St, Costa Mesa, CA 92626, United States

  • Phone: +1 714-751-4199

  • Email: support@claywear.shop

  • Support Hours: Monday – Friday (9:00 AM – 5:00 PM EST)