Shipping policy

At Claywear (claywear.shop), we strive to deliver your home decor and lifestyle products quickly, safely, and efficiently. Below is everything you need to know about our shipping process, order processing times, and delivery estimates.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (Monday – Friday, excluding federal holidays).

  • Once your order is processed and dispatched, you will receive a shipping confirmation email containing your tracking number.

2. Shipping Rates & Delivery Estimates (USA)

We ship nationwide across the United States. Standard shipping transit times and rates are as follows:

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 5 – 8 Business Days FREE (or $4.99 on orders under $XX)
Express Shipping 2 – 4 Business Days Calculated at Checkout

(Note: Delivery times are estimates and may vary due to carrier delays or peak holiday seasons).

3. Order Tracking

Once your package leaves our warehouse, you will receive an automated shipping notification email with a Tracking Number and link. You can track your shipment anytime via our tracking page or directly through the courier’s portal.

4. Incorrect Address & Undelivered Packages

Please ensure that your shipping address is entered correctly at checkout.

  • We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

  • If a package is returned to us due to an invalid address, reshipment fees may apply.

5. Order Cancellation or Changes

If you need to change or cancel your order, please contact us within 12 hours of placing it. Once an order has entered processing or has been dispatched, we can no longer modify or cancel it.

6. Contact Us

If you have any questions or concerns regarding your order shipment, please feel free to reach out to our customer support team:

  • Store Name: Claywear

  • Website: claywear.shop

  • Address: 3333 Bristol St, Costa Mesa, CA 92626, United States

  • Phone: +1 714-751-4199

  • Email: support@claywear.shop