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Payment Policy

At Claywear, we are committed to providing a transparent, safe, and seamless shopping experience. All financial transactions on our platform are processed using high-level SSL encryption to protect your personal and payment details.

This policy outlines our accepted payment methods, security measures, and billing conditions in full compliance with Google Merchant Center requirements.

1. Accepted Payment Methods

We accept major credit cards and recognized secure payment channels for all purchases made on our online store:

  • Credit / Debit Cards: Visa, Mastercard, American Express, Discover

  • Digital Wallets / Express Checkout: Apple Pay, Google Pay, Shop Pay (where available)

All payments must be made in full at the time of order placement.

2. Currency & Pricing

  • Store Currency: All prices listed on our website are displayed and charged in USD (United States Dollars).

  • Price Transparency: The total price calculated at checkout includes the item cost and applicable sales tax (if any).

  • No Hidden Fees: We do not charge any hidden handling fees, credit card processing surcharges, or unexpected costs. As detailed in our Shipping Policy (https://www.claywear.shop/policies/shipping-policy), we offer 100% Free Standard Shipping on all orders across the United States.

3. Payment Security & Encryption

Your security is our highest priority.

  • Our site is backed by 256-bit SSL (Secure Sockets Layer) encryption technology, ensuring that your payment data, billing information, and credentials are kept completely private and protected against unauthorized access.

  • We do not store or hold your complete payment card details on our servers. All transactions are securely routed through PCI-compliant payment gateway providers.

  • For complete details on how your data is collected and safeguarded, please review our Privacy Policy (https://www.claywear.shop/policies/privacy-policy) and Terms of Service (https://www.claywear.shop/policies/terms-of-service).

4. Order Verification & Fraud Prevention

To prevent fraud and protect our customers:

  • All orders undergo automated security and billing address verification.

  • Please ensure that your billing address matches the details on record with your financial institution. If there is a mismatch, your transaction may be declined or held for manual review.

  • If an order is canceled due to a payment mismatch, you will be notified immediately via email.

5. Refunds & Chargebacks

  • If you are unsatisfied with your order or wish to return an item, please follow our standard return process as outlined in our Return & Refund Policy (https://www.claywear.shop/policies/refund-policy).

  • Once a return is inspected and approved, refunds are processed back to your original payment method within 5 to 7 business days.

  • If you suspect an unauthorized transaction on your card, please contact our support team immediately before initiating a chargeback with your bank so we can resolve the issue swiftly.

Contact Information

For any questions regarding billing, payment verification, or checkout assistance, please visit our Contact Us Page (https://www.claywear.shop/pages/contact-us) or reach out directly to our team:

  • Store Name: Claywear

  • Business Address: 3333 Bristol St, Costa Mesa, CA 92626, United States

  • Phone Number: +1 928 985 - 9318

  • Customer Support Email: info@claywear.shop

  • Support Hours: Monday – Friday: 9:00 AM – 5:00 PM (PST)